Refund Policy

RETURNS, REFUNDS and EXCHANGES POLICY

Thank you for shopping at Artissimo, we take pride in the quality of our products.

If you are not entirely happy with your purchase we are here to help.

DAMAGED, FAULTY OR MISSING ITEMS

Your items should arrive in pristine condition and within the expected time frame, however if they don’t we will take responsibility. Please contact us to organise the return of damaged or faulty goods at our expense, or to report that a parcel has not arrived within the above time frames. We’ll be happy to work with you to find a timely and agreeable solution to any problem.

RETURNS

If you receive an item that does not match the description of the item you chose, Artissimo will accept items for replacement with the correct item, exchange or credit note if returned jewellery items have not been worn, are in their original state with no wear and tear, with the original sales receipt, all original packaging and within 30 days of the original purchase date.

Costs and liabilities relating to the return shipping of exchange items are at the risk and expense of the person sending them if there is found to have been no error or the item has been returned because you have changed your mind.

If you would like to exchange your item for another on our website, simply send us an email or call us to let us know which item you are after. This way we can put it aside for you, so it doesn’t sell before your return arrives!

PRODUCT AVAILABILITY

We update our sites products regularly with the exact items that we offer in store, so products are immediately available and ready to ship. Because of this, however, in some rare instances another customer may have selected and purchased the same item at the same time as yourself. If this happens and you were the second person to order that item, we will notify you within one business day that we will not be able to deliver your goods in the usual delivery period. If it is an item that we can recreate, we’ll offer you the choice of a new delivery time frame for your item, or a full refund. If the item is something we cannot recreate, we will give you an immediate refund to the full value of that item.